Last updated
Important: This Privacy Policy applies to our Product Support Promise warranty registration system, Free Recipe eBook & Discount Code service, and any marketing communications you may opt to receive from Zivanca™ (Trademark Applied For).
1. Overview
At Zivanca™, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you:
- Register for our Product Support Promise for eligible products purchased on Amazon India
- Claim your free recipe eBook and discount code
- Interact with our website and services
Zivanca™ operates as an independent seller on Amazon India’s marketplace. Our warranty program and promotional services are seller-backed support services, not Amazon programs.
2. Information We Collect
We collect personal information that you voluntarily provide to us through our service forms:
Form 1: Product Support Promise Registration
| Data Type | Purpose | Required/Optional |
| Full Name | Warranty registration and personalized support | Required |
| Email Address | Warranty confirmation, support communication, and marketing (if consented) | Required |
| Phone Number | Faster support resolution and urgent communication | Optional |
| Product Name | Purchase verification and warranty eligibility | Required |
| Amazon Order ID | Purchase verification and warranty eligibility | Required |
| Date of Purchase | Purchase verification and warranty eligibility | Required |
| City & State | Regional support and service optimization | Optional |
| Marketing Communication Consent | Optional marketing communications | Optional |
| Consent for Product Support | Service activation and support | Required |
Form 2: Free Recipe eBook & Discount Code
| Data Type | Purpose | Required/Optional |
| Full Name | Personalized eBook delivery and communication | Required |
| Email Address | eBook and discount code delivery, and support communication | Required |
| Phone Number | Enhanced customer service and urgent notifications | Optional |
| Amazon Order ID | Purchase verification and eligibility confirmation | Required |
| Date of Purchase | Eligibility verification and customer journey tracking | Required |
| City & State | Regional customization and service enhancement | Optional |
| Marketing Communication Consent | Optional marketing communications | Optional |
| Terms Acceptance | Service agreement acceptance and legal compliance | Required |
Information We Do NOT Collect
- Credit card or payment information
- Social security numbers or government IDs
- Location data or browsing history (beyond what you voluntarily provide)
- Sensitive personal information (health, religion, political views, etc.)
- Biometric or behavioral data
3. How We Use Your Information
We use your personal information for the following purposes:
Primary Purposes
Warranty Registration & Support:
- Activate and maintain your product warranty
- Verify your purchase eligibility
- Process warranty claims and support requests
- Provide customer support and technical assistance
- Send warranty-related notifications and updates
- Maintain records for warranty claim resolution
eBook & Discount Code Services:
- Verify your purchase eligibility for promotional offers
- Deliver your free recipe eBook to your email
- Generate and send discount codes
- Track promotional code usage and prevent misuse
- Provide customer support for promotional services
- Maintain records for service delivery and customer satisfaction
Secondary Purposes (With Your Consent)
Marketing Communications:
- Send marketing communications about new products
- Share special offers and promotional content
- Provide kitchen tips, recipes, and product care advice
- Conduct customer satisfaction surveys
- Inform you about product recalls or safety updates
- Send seasonal promotions and exclusive member offers
Service Enhancement:
- Analyze usage patterns to improve our services
- Customize content based on your preferences and location
- Develop new products and services based on customer feedback
4. Legal Basis for Processing
Under India’s Digital Personal Data Protection Act (DPDP) 2023, we process your personal data based on:
- Explicit Consent: For warranty registration, eBook delivery, discount code services, and support services
- Separate Consent: Marketing communications are always optional and require separate, explicit consent.
- Legitimate Interest: For warranty claim processing, promotional service delivery, and customer service
- Legal Obligation: For record-keeping as required by consumer protection laws and tax regulations
5. Data Retention
We retain your personal information for the following periods:
| Data Category | Retention Period | Reason |
| Warranty Registration Data | 1 year (warranty period) + 1 year | Claim resolution and legal compliance |
| eBook & Discount Code Data | 2 years from service delivery | Customer service and promotional compliance |
| Marketing Consent Data | Until consent is withdrawn + 30 days | Compliance verification |
| Support Communication Records | 3 years from last interaction | Customer service improvement and legal requirements |
| Promotional Code Usage Data | 3 years from code expiry | Fraud prevention and business analysis |
After the retention period expires, we securely delete all personal information unless required to retain it for legal obligations.
6. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
Permitted Sharing
Service Providers: Trusted third-party service providers who assist in:
- Warranty processing and customer support
- Email delivery services for eBooks and communications
- Discount code generation and tracking systems
- Customer relationship management (All under strict confidentiality agreements)
Legal Requirements: When required by law, court order, or government request
Business Protection: To protect our rights, property, or safety, or that of our customers
Consent: When you have given explicit consent for specific sharing
International Transfers
Your personal data is stored and processed within India. We do not transfer personal data outside India without your explicit consent and appropriate safeguards as required under DPDP 2023.
7. Marketing Communications
Marketing communications are entirely optional and separate from our core services (warranty registration and eBook/discount delivery).
What You Can Expect
- Frequency: Maximum 3 emails per month
- Content: New product launches, special offers, recipes, kitchen tips, and care advice
- Timing: Throughout the year, and/or with seasonal promotions
- Relevance: Content tailored to kitchen enthusiasts and Zivanca customers
Important: Your warranty coverage and eBook/discount services are never conditional on marketing consent. You can access all our services without receiving marketing communications.
Opt-Out Rights
You can stop receiving marketing communications at any time through:
- Clicking “Unsubscribe” in any marketing email
- Contacting our support team at support@zivanca.com
- Managing your preferences through our website (when available)
8. Data Security
We are committed to protecting your personal information and have implemented reasonable technical and organizational safeguards in accordance with Indian data protection laws.
Our security measures include:
- Secure form submissions using HTTPS encryption
- Access to stored data is restricted to authorized personnel only
- Integration with Google Sheets is protected through secure Google API authentication
- Website and form plugin (Forminator) are regularly updated for security
- Marketing emails (if sent) are managed through verified email platforms
Please note:
While we take appropriate steps to safeguard your data, no method of transmission over the internet or method of electronic storage is 100% secure. In the event of a suspected data breach, we will notify affected individuals and take remedial action as required by law.
9. Your Rights
Under the Digital Personal Data Protection Act 2023, you have the following rights:
Your Data Rights
- Right to Access: Request a copy of your personal data we hold
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data (subject to legal obligations)
- Right to Data Portability: Request your data in a machine-readable format
- Right to Withdraw Consent: Withdraw consent for marketing communications or optional services at any time
- Right to Grievance Redressal: File complaints about data processing
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: support@zivanca.com
Subject Line: “Data Rights Request – [Your Name]”
Response Time: We will respond within 30 days
Please provide sufficient information to verify your identity and specify which right you wish to exercise.
Important Notes
- Withdrawal of consent may affect our ability to provide certain services
- Some data may need to be retained for legal compliance even after deletion requests
- We may need to verify your identity before processing requests
10. Contact Information
Data Protection Officer
Email: support@zivanca.com
Subject: Data Protection Inquiry
Business Address
Pioneer Global | Zivanca™
#1089, Sector 60,
S.A.S Nagar, Punjab – 160059
India
Response Times
- Privacy Inquiries: 30 days
- Warranty Support: 3 business days
- eBook/Discount Issues: 2 business days
- Marketing Opt-Out: 5 business days
11. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes:
- We will notify you via email (if you have provided consent)
- We will post a notice on our website
- We will update the “Last Updated” date at the top of this policy
- For material changes, we may request renewed consent where required
We encourage you to review this policy periodically to stay informed about how we protect your privacy.
12. Complaints and Grievances
If you have concerns about our data handling practices or wish to file a complaint:
Internal Complaint Process
- Contact our Data Protection Officer at support@zivanca.com
- We will acknowledge your complaint within 3 business days
- We will investigate and provide a resolution within 30 days
- If unsatisfied, you may escalate to external authorities
External Complaint Options
You have the right to file a complaint with:
- Data Protection Board of India (when operational)
- Consumer Protection Authorities for service-related issues
- Cyber Crime Reporting Portal for security concerns
- State Consumer Forums for warranty or promotional service disputes
13. Special Provisions for Promotional Services
eBook and Discount Code Terms
- eBooks are provided for personal, non-commercial use only
- Discount codes may be single-use or multi-use, and may be subject to expiry dates or usage limits as per the policy in force
- Promotional offers are subject to availability and eligibility criteria
- We reserve the right to modify or discontinue promotional offers with notice
Fraud Prevention
We implement measures to prevent misuse of promotional offers, including:
- Verification of purchase details
- Tracking of promotional code usage
- Detection of duplicate or fraudulent claims
Key Takeaways
✓ We collect minimal data needed for our services
✓ Marketing communications are always optional
✓ You have full control over your data and consent
✓ We implement strong security measures
✓ You can exercise your rights at any time
✓ Both warranty and promotional services respect your privacy equally
© 2025 Zivanca™. All rights reserved. | The laws of India govern this policy.
For immediate support: support@zivanca.com