Important: These Terms of Service apply to our Product Support Promise warranty registration system, Free Recipe eBook & Discount Code service, and all services provided by Zivanca™ (Trademark Applied For), operated by Pioneer Global.

1. Acceptance of Terms

By accessing our website at zivanca.com, registering for our Product Support Promise, claiming our free eBook and discount codes, or using any of our services, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

Important Note: Zivanca™ operates as an independent seller on Amazon India’s marketplace. Our warranty program and promotional services are seller-backed support services, not Amazon programs, and are in no way affiliated with or endorsed by Amazon.

These services are provided independently by Pioneer Global and are not supported, managed, or fulfilled by Amazon India in any way.

2. About Our Services

Product Support Promise

We provide warranty registration and support services for eligible products purchased on Amazon India, including:

• Warranty registration and activation
• Purchase verification and eligibility confirmation
• Warranty claim processing and customer support
• Warranty-related notifications and updates
• Record maintenance for claim resolution

Free Recipe eBook & Discount Code Service

We provide promotional services for eligible customers, including:

• Free recipe eBook delivery via email
• Discount code generation and distribution
• Purchase verification for promotional eligibility
• Customer support for promotional services
• Promotional notifications and updates

Marketing Communications (Optional)

With your separate consent, we may send:

• Product information and updates including new product launches
• Special offers and promotional content
• Kitchen tips, recipes, and care advice
• Customer surveys and feedback requests
• Product recall notifications (if applicable)
• Seasonal promotions and exclusive member offers

3. Eligibility and Registration

Who Can Use Our Services

• You must be at least 18 years old
• You must be a resident of India
• You must have purchased eligible products from our Amazon India store
• You must provide accurate and complete registration information
• You must agree to these Terms and our Privacy Policy

Service-Specific Requirements

For Warranty Registration:

• Valid purchase from our Amazon India store
• Product must be eligible for our Product Support Promise
• Warranty registration must be completed before first use or within 7 days of delivery — whichever comes first
• Complete and accurate warranty registration information

For eBook & Discount Code Claims:

• Valid purchase from our Amazon India store
• Compliance with promotional terms and eligibility criteria
• Acceptance of eBook usage terms and discount code conditions

Required Information

For Warranty Registration:

• Full Name
• Email Address
• Product Name
• Amazon Order ID
• Date of Purchase
• Consent for Product Support
• Optional: Phone Number, City & State, Marketing Consent

For eBook & Discount Code Claims:

• Full Name
• Email Address
• Amazon Order ID
• Date of Purchase
• Terms Acceptance
• Optional: Phone Number, City & State, Marketing Consent

Your Responsibilities

• Provide accurate and current information
• Maintain the security of your registration details
• Notify us of unauthorized use or access
• Keep your contact information updated
• Retain your Amazon order confirmation and product packaging
• Use promotional materials (eBooks, discount codes) in accordance with their terms
• Report any issues with our services promptly

4. Warranty Terms and Conditions

Coverage

• Duration: 1 year from the date of purchase
• Scope: Manufacturing defects and functional malfunctions under normal use
• Region: Applicable within India only
• Activation: Warranty registration must be completed before first use or within 7 days of delivery — whichever comes first

What’s Covered

• Manufacturing defects in plastic, mesh, or lid components
• Functional issues due to material or workmanship flaws

What’s Not Covered

• Damage caused by accidental drops, misuse, or rough handling
• Dishwasher damage (as handwash is recommended)
• Damage from heat exposure or harsh cleaning agents
• Wear and tear, scratches, stains, or discolouration from normal use
• Cosmetic flaws that do not affect performance
• Products not registered within the specified time frame
• Products without a valid Amazon Order ID or proper registration

Claim Process

1. Email us at support@zivanca.com with your warranty registration details
2. Provide proof of purchase and detailed description of the issue
3. Share photos or videos of the issue (if applicable)
4. Follow our assessment and resolution process
5. We will acknowledge your claim within 3 business days
6. Resolution will be provided based on our assessment and warranty terms

5. Promotional Services Terms

Free Recipe eBook

Eligibility:

• Valid purchase of the product Greek Yogurt Strainer from our Amazon India store
• Successful completion of the eBook claim form
• Compliance with promotional terms

Usage Terms:

• eBook is provided for personal, non-commercial use only
• You may not redistribute, resell, or share the eBook commercially
• Content is protected by intellectual property rights
• eBook is delivered in digital format via email

Delivery:

• eBooks are delivered within 2 business days to the provided email address. Please ensure your email is entered correctly. We are not responsible for delivery failures due to incorrect contact details.
• Check spam/junk folders if not received
• Contact support if delivery issues persist

Discount Codes

Code Terms:

• Discount codes may be single-use or multi-use, and may be subject to expiry dates or usage limits as per the policy in force
• Valid only on future purchases from our Amazon India store
• Subject to minimum purchase requirements (if applicable)
• Non-transferable and cannot be exchanged for cash

Usage Restrictions:

• Valid only for eligible products
• Cannot be applied to previous purchases
• Subject to product availability
• May not be used for bulk or commercial purchases

Fraud Prevention:

• We reserve the right to cancel codes obtained through fraudulent means
• Duplicate claims or false information may result in service termination
• Promotional abuse may result in permanent exclusion from future offers

6. User Conduct and Prohibited Activities

You agree to use our services only for legitimate warranty registration, promotional claims, and related support.

Prohibited Activities

• Submitting false, misleading, or incomplete information
• Registering ineligible or non-Zivanca products
• Filing fraudulent, duplicate, or bad-faith claims
• Misusing promotional codes or attempting to circumvent restrictions
• Using our services for resale, commercial purposes, or illegal activities
• Attempting to exploit technical vulnerabilities or system weaknesses
• Disrupting or interfering with our systems, website, or services
• Attempting to access unauthorized data or system areas
• Harassing, abusing, or threatening our support team
• Violating any applicable laws, regulations, or third-party rights
• Sharing or redistributing eBooks for commercial purposes
• Attempting to reverse-engineer or modify our digital content

Consequences of Prohibited Activities

Violation of these terms may result in:

• Immediate suspension or termination of services
• Forfeiture of warranty coverage
• Cancellation of promotional benefits
• Legal action if warranted
• Reporting to relevant authorities for illegal activities

7. Intellectual Property Rights

Our Content

All content on our website, in our communications, and in our digital products (including eBooks) is owned by Zivanca™ / Pioneer Global and is protected by Indian and international copyright laws, including:

• Text, images, logos, and graphics
• Software and website functionality
• Recipe content and cooking instructions
• Product documentation and guides
• Marketing materials and communications

Trademarks

“Zivanca™” is a trademark applied for by the owner(s) of Pioneer Global. All other trademarks mentioned are the property of their respective owners.

User Submissions

Any feedback, suggestions, reviews, or communications you share with us may be used to improve our services. By submitting such content, you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and distribute it for business purposes.

eBook Content Rights

• eBooks are licensed to you for personal use, not sold
• You retain no ownership rights in the eBook content
• Unauthorized distribution or commercial use is strictly prohibited
• We reserve all rights not explicitly granted to you

8. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy, which outlines:

• What data we collect and why
• How we protect your information
• Your rights under India’s Digital Personal Data Protection Act, 2023
• Your ability to opt in or out of marketing communications at any time
• How we handle data for both warranty and promotional services

9. Service Availability and Modifications

Service Availability

• We strive for continuous service availability but do not guarantee uninterrupted access
• Services may be temporarily unavailable due to maintenance, upgrades, or technical issues
• We will provide reasonable notice for planned maintenance when possible
• Emergency maintenance may be performed without advance notice

Modifications

We reserve the right to:

• Modify, suspend, or discontinue any service with reasonable notice
• Update these Terms with 30 days’ notice for material changes
• Revise warranty coverage terms for new registrations only (existing registrations remain unchanged)
• Modify promotional offers, eligibility criteria, or delivery methods
• Update our website, systems, or service procedures

Notification of Changes

Material changes will be communicated through:

• Email notifications (if you’ve provided consent)
• Website announcements
• Updated “Last Updated” date on this document

10. Limitation of Liability

Disclaimer

All services are provided “as is” and “as available” without warranties of any kind, except as explicitly stated in our warranty coverage and promotional terms.

Limitations

• Our total liability for any claim is limited to the original purchase price of the affected product
• We are not liable for indirect, incidental, consequential, or punitive damages
• We are not responsible for issues caused by third-party platforms, services, or systems
• We are not liable for delays or failures due to circumstances beyond our reasonable control
• Our liability for promotional services is limited to re-delivery or replacement of digital content

Service-Specific Limitations

Warranty Services:

• Resolutions under the Zivanca™ Product Support Promise may include:

– A replacement unit

– Product usage or care guidance

– A discount voucher (in rare, discretionary cases)

• All resolutions are provided at the sole discretion of Zivanca™ Support, based on issue evaluation and policy terms
• This support does not cover incidental or consequential losses or damages of any kind

Promotional Services:

• Limited to delivery of promised digital content
• No liability for technical issues preventing access to promotional benefits

Indemnity

You agree to indemnify and hold Pioneer Global and its affiliates harmless from any claims, liabilities, damages, or expenses (including legal fees) resulting from:

• Your misuse of our services
• Violations of these Terms
• Infringement of third-party rights
• Fraudulent or illegal activities

11. Termination

By You

General Services:

• You may stop using our services at any time
• To opt out of marketing communications, use unsubscribe links on emails or contact support@zivanca.com
• Opt-out requests will be processed within 5 business days

Account Closure:

• You may request deletion of your personal data (subject to legal retention requirements)
• Warranty coverage continues until the end of the coverage period
• Previously delivered eBooks and used discount codes cannot be revoked

By Us

We may suspend or terminate your access if you:

• Violate these Terms or our Privacy Policy
• Submit false, fraudulent, or misleading information
• Abuse, misuse, or attempt to exploit our services
• Engage in prohibited activities
• Fail to respond to legitimate verification requests

Effects of Termination

• Warranty Services: Valid warranty coverage continues until the natural expiration date unless terminated for fraud or abuse
• Promotional Services: Access to future promotional offers may be restricted
• Data Handling: Personal data will be handled according to our Privacy Policy and data retention schedule

12. Dispute Resolution

Governing Law

These Terms are governed by the laws of India, specifically those applicable in the state of Punjab.

Jurisdiction

All disputes arising from or related to these Terms or our services fall under the exclusive jurisdiction of the courts in S.A.S Nagar, India.

Resolution Process

1. Direct Contact: First, contact us at support@zivanca.com with details of your concern
2. Internal Review: We’ll acknowledge your complaint within 3 business days and provide a response within 30 days
3. Escalation: If unresolved, you may contact:
   • Consumer Protection Forums for warranty or service disputes
   • Cyber Crime Portal for data security or privacy issues
   • Appropriate regulatory authorities
   • Courts of competent jurisdiction

Alternative Dispute Resolution

We encourage resolution through good faith negotiation and may suggest mediation for complex disputes before pursuing formal legal proceedings.

13. Contact Information

Business Details

Business Name: Pioneer Global
Brand: Zivanca™
Registration: Trademark Applied For

Support Contact

Email: support@zivanca.com
Business Address:
#1089, Sector 60,
S.A.S Nagar, Punjab – 160059
India

Support Hours

Monday–Friday, 11:00 AM to 4:00 PM IST (excluding public holidays)

Email Response Timelines

• Product Support / Warranty Queries: Within 3 business days
• eBook / Discount Code Issues: Within 2 business days
• Marketing Opt-Out Requests: Processed within 5 business days
• Legal Notices or Data Requests: Acknowledged within 7 business days, full response within 30 days

14. Miscellaneous

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zivanca™ regarding our services.

Assignment

You may not assign or transfer your rights or obligations under these Terms. We may assign our rights and obligations to affiliates or successors with reasonable notice.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it later.

Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, internet outages, or technical failures.

Language

These Terms are written in English. In case of any translated versions, the English version shall prevail in case of conflicts.

Notice Requirements

Legal notices must be sent in writing to our business address or support email. Notices to you may be sent to the email address you provided during registration.

15. Updates to These Terms

We may update these Terms from time to time to reflect:

• Changes in our services or business practices
• Legal or regulatory requirements
• Industry standards or best practices
• User feedback and operational improvements

Notification Process

When we make changes:

• Material changes will be communicated via email (if you’ve opted in to communications)
• We’ll update the “Last Updated” date at the top of this document
• We may post a notification on our website
• Significant changes may require renewed acceptance

Continued Use

By continuing to use our services after changes take effect, you accept the updated Terms. If you do not agree with the changes, you should discontinue using our services.

16. Special Provisions

Amazon Marketplace Compliance

• Our services are independent of Amazon’s policies and procedures
• Amazon is not responsible for our warranty or promotional services
• All service-related queries should be directed to us, not Amazon
• Our services are provided independently by Pioneer Global and are not supported, managed, or fulfilled by Amazon India in any way
• While we operate on Amazon’s platform, our support and promotional services are entirely independent and governed by these Terms
• We comply with Amazon’s seller guidelines while maintaining our independent service standards

Consumer Protection

• You retain all rights under applicable Indian consumer protection laws
• These Terms do not limit your statutory rights as a consumer
• In case of conflicts between these Terms and applicable consumer laws, consumer laws shall prevail

Data Protection Compliance

• We comply with the Digital Personal Data Protection Act, 2023
• You have the right to file complaints with data protection authorities
• Cross-border data transfers require explicit consent and appropriate safeguards

© 2025 Zivanca™. All rights reserved.

For immediate support, contact: support@zivanca.com

Important: Please read these Terms carefully before using our services. If you have questions about any provisions, contact us before proceeding.